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Still have a question?
If you have not found what you were looking for, write to us. Our front desk answers every day and will help you with whatever you need before, during and after your stay.
The questions we get most before a stay, grouped by topic: the booking, the room, what the hotel offers and where we are.
Check-in is from 1:00 pm and check-out is by 12 noon. If you arrive earlier and your room is ready, we’ll be happy to check you in.
Late check-out is available subject to availability, as long as the room is not booked for that same day. Just ask at reception.
If you arrive before 1:00 pm and your room isn’t ready yet, you can leave your bags in our luggage storage area. Just let reception know. We can also keep them after check-out until you’re ready to head off.
Yes, as long as you keep within the cancellation deadlines, which depend on the rate you booked and the season of your stay.
Yes: on our official website you get the best rate guaranteed, flexible cancellation terms and exclusive perks you will not find on any other channel.
Yes, we have rooms adapted for guests with reduced mobility. Let us know when booking so we can assign you the most suitable one.
We offer free cots for children under 2, subject to availability — please mention it when booking. Extra beds are also available: ask at reception.
Pets are not allowed, except assistance dogs and dogs attached to the Armed Forces and the State Security Forces.
We don’t serve breakfast, but you’ll find plenty of cafés, bars and restaurants nearby, from traditional Seville breakfasts to more varied, hearty options. Just ask at reception and we’ll be happy to suggest a few places to suit your tastes.
No, but there are plenty of bars and restaurants nearby where you can try Seville’s and Andalusia’s local food. Ask us at reception and we’ll be happy to recommend somewhere to suit your tastes and needs.
We don’t have our own car park, but there are several public car parks close by. Get in touch with reception before you arrive and we’ll be happy to suggest the best options for your vehicle, taking location and availability into account.
Reception is open every day from 7:00 am to 11:00 pm. Outside these hours, you can reach us on our 24-hour assistance phone line if you have any questions or need help during your stay.
Yes, free Wi-Fi in the rooms and throughout the hotel’s common areas.
We are right in the historic centre, a one-minute walk from the Cathedral. Some distances from the hotel:
If you have not found what you were looking for, write to us. Our front desk answers every day and will help you with whatever you need before, during and after your stay.